The Program

Free Weekend and Sunday Kilometres

Using Your ETR Rewards Gas Savings Card

Protecting the Savings Balance on Your Gas Card

Your 407 ETR Account

A. ETR Rewards is an innovative rewards program created by 407 ETR to thank its most-valued personal customers. It is a multi-year program that is divided into phases of six-month duration. Phase 7 will run from February 1, 2010 to July 31, 2010. At the end of each phase, customers will be advised of their tier status for the next phase of the program.

The more transponder kilometres a customer travels on 407 ETR, the more they will be rewarded. Unlike other rewards programs, there is no membership fee or sign-up process for ETR Rewards. For each program phase, customers will automatically be enrolled in a tier based on the number of transponder kilometres they have driven during the qualifying period and their demonstration of excellent payment behaviour.

A. You earned it - and it is 407 ETR’s way of thanking you. It is based on your use of the highway. To earn ETR Rewards, you must be a personal customer, use a valid transponder, have no outstanding account balance greater than 35 days and have travelled more than an average of 400 transponder kilometres per month on 407 ETR.

A. There are four tiers in the program, which are based on the average number of transponder kilometres driven on 407 ETR each month.

• Tier 1 - equal to or greater than 1,500 km
• Tier 2 - 1,000 - 1,499 km
• Tier 3 - 700 - 999 km
• Tier 4 - 400 - 699 km

A. These refer to kilometres driven with a valid transponder. Trips processed with a transponder are added together to determine the total distance travelled. This total is referred to as transponder kilometres. Trips taken without a transponder are not included.

A. Transponder trips can be easily identified on your bill because those trips will be listed under your transponder number. Once you've identified those trips, the distances travelled for those trips can be added together to determine the total number of transponder kilometres.  

A. Your tier changed because the number of transponder kilometres you travelled either increased or decreased.  

A.Yes, it is possible to move up a tier for the next phase of the program. Customers will be assessed every six months to determine if they qualify for the program and if so, for which tier. 

A.For customers to move up a tier, they must continue to use a valid transponder, pay their 407 bill within 35 days and drive the highway more often. For example, say you commute to and from work on 407 ETR, four days a week, and your average trip is 20 transponder kilometres. This adds up to 640 transponder kilometres a month, which means that you qualify for Tier 4. However, if you take only one additional 20 transponder kilometre trip per week, you could move up a tier and qualify for Tier 3. Another way to move up a tier is by combining all the 407 accounts in your household into One Simple 407 ETR Bill so that all the transponder kilometres are combined together.  

A. A customer remains in the program for the full six months as long as their 407 ETR account doesn't go into collections or their plate renewal hasn't been sent to the Registrar of Motor Vehicles to be denied. If either of these situations occurs, the customer will immediately be removed from the program.  

A. No. Free kilometres will automatically be applied to your account and noted on your monthly 407 ETR bill. Look for your savings and the 407 ETR Rewards logo on your monthly bill.

A. No. Free kilometres will not accumulate from month to month and can only be used during your monthly billing cycle.

A. No. For your convenience, there is no activation process so you can start using your gas card right away to save on your next Petro-Canada* gas purchase. Start using your card as soon as you receive it to ensure you receive new savings each and every month, for the next five months.

A. Use your ETR Rewards Gas Savings Card as soon as you receive it to ensure you maximize your savings each month. The gas card will automatically be reloaded with value on the second day of each month as long as your card has been used. After that, simply enjoy your savings and trips.

Please note, if a card has been used at least once during a program phase, but then not used again for a consecutive period of six months, it will receive no further reloads of value. However, an inactive, eligible card can resume receiving monthly reloads as soon as it is used again.

A. Reload means that your gas card will automatically be reloaded with the monthly value for your current tier. For example, each month customers in Tier 1 will receive a savings of 9 cents per litre on 150 litres of Petro-Canada gas. This value will be added to any balance remaining on the card from the previous month. For more details on the gas savings allowed by your tier, see the chart in the enclosed letter.

A. Yes. You can accumulate your gas savings from month to month, if you have used your gas card at least once. However, you are not entitled to retroactive reloads.

A. Be sure to keep your gas card as you will receive automatic reloads of value on the second day of each month.

A. Anyone can use your gas card. If you don't plan on using it, pass it on to a family member or friend so they can enjoy the savings.

A. Although the last reload of value for Phase 7 of ETR Rewards will be on July 2, 2010 you can use any remaining balance on your gas card until the card expires on January 31, 2012 . As well, you may be eligible for more reloads of value in later phases of ETR Rewards. So, be sure to keep your ETR Rewards Gas Savings Card.

A. Balance Protection is a free card benefit offered by Petro-Canada to ETR Rewards customers. If you lose your gas card, or it is stolen or damaged, the outstanding balance on the card is protected from the moment you inform Petro-Canada that you need a replacement card.

A. If you have Balance Protection, notify Petro-Canada immediately by going to www.petro-canada.ca/preferred or calling 1-800-668-0220 between 8:00 am and 8:00 pm. If you don’t have Balance Protection, call 407 ETR immediately at 1-888-407-0407.

In either situation a new replacement card will be sent to you and your old card will be cancelled and will no longer be available for use.

A. Go to www.petro-canada.ca/preferred or call Petro-Canada at 1-800-668-0220.

A. Your free kilometres will appear as savings on your One Simple 407 ETR Bill. As all consolidated accounts are included in the primary account's bill, they too will benefit from these savings as they reduce the overall dollar amount due.

A. If you deconsolidate any accounts during the program, the secondary accounts will be removed from the program. However, the primary account and each secondary account will be assessed on an individual account basis as part of the next regularly scheduled six-month eligibility review.

A. If you add a new account during the program, it will be included on the same One Simple 407 ETR Bill on which your free kilometres appear.

A. To help us serve you better, it's important to always keep 407 ETR up to date with any changes to your vehicle and licence plates. If you get a new vehicle, a second vehicle or a new plate, please contact 407 ETR customer service at 1-888-407-0407 to add it to the program.

A. No. 407 ETR respects the privacy of your personal information and we protect its confidentiality. We have not provided, nor will we provide, Petro-Canada with any of your personal information and we do not trade or sell our customers' personal information to any businesses. You can decide whether to register for Balance Protection and by doing so, you may choose to provide Petro-Canada with your personal information.

* Marque de commerce de Petro-Canada - Trademark. Utilisée sous license - used under license.