FAQ
Transponders
- Where can I learn more about transponders?
- How do I mount a transponder?
- How do I return a transponder?
- What do I do if my transponder is lost or stolen?
- How do I get additional transponder fasteners for my windshield?
- Do I need a transponder for a motorcycle?
- I have a transponder - why did I get camera charges?
- Will my built in vehicle transponder work on Highway 407 ETR?
Billing & Payments
- How to understand the charges on my bill?
- How can I make a payment?
- How to combine or split multiple bills using "One Simple Bill"?
- How can I understand more about refund and credit balance?
- What is a Notice of Failure to Pay or Notice of Licence Plate Denial?
- How can I receive my bill in French?
- When will I receive my first bill?
My Account
Account Maintenance
- How do I update my email address in My Account?
- How do I add or remove a licence plate in My Account?
- How do I change my password for My Account?
- How do I close my 407 ETR account?
- How do I close an account for a deceased person?
General FAQ
- Where can I learn more about Highway 407 ETR?
- Does Highway 407 ETR have roadside assistance?
- How much does it cost to travel on Highway 407 ETR?
- What happens if I drive on Highway 407 ETR with a rental vehicle?
- What should I do if my vehicle was damaged while driving on your highway?
- Do you offer payment plans?
- What do I do if my vehicle or licence plate is lost or stolen?
- How do your pricing promotions work?
